Chrysler Pacifica Screen Not Functioning: Causes and Solutions

Chrysler Pacifica stands as a premier choice for those seeking dependable and groundbreaking minivans. Its exceptional infotainment system incorporates entertainment, navigation, voice commands, and smartphone integration, ensuring that each drive is nothing short of thrilling!

However, what if the screen suddenly malfunctions when you need it most? What can you do to address this issue without incurring excessive costs?

Reasons Behind the Non-Operational Chrysler Pacifica Screen

Chrysler Pacifica features the Uconnect infotainment system through an elegant touchscreen display on the van’s dashboard. Additionally, there are optional rear-seat touchscreens for keeping passengers in the back entertained. It’s undoubtedly a fantastic feature. Nonetheless, if your Chrysler Pacifica screen ceases to function one day, you might spend hours contemplating the culprits behind this screen malfunction.

Review the list below to identify the causes for the Chrysler Pacifica screen not working:

  1. Power supply issues or a blown fuse
  2. Disconnected or damaged connectors
  3. A short circuit
  4. Bugs within Uconnect’s operating system
  5. An outdated Uconnect operating system
  6. Damage to the screen

Resolving the Inactive Chrysler Pacifica Screen

To address the Chrysler Pacifica screen’s malfunction, you can perform a series of steps, such as checking and repairing fuses and connectors, updating or reinstalling the Uconnect software, rebooting the screen, or opting for a new screen.

Inoperative DVD Screen

If the DVD screen in your Chrysler Pacifica experiences problems, the solution can often be found within the fuse box. Follow these steps:

  1. Ensure the car is turned off before accessing the fuse box.
  2. Inside the fuse box, locate the blue 15 amp fuse designated for the DVD and video routing module (VRM). Remove this fuse and reinsert it after a few seconds.
  3. If the DVD screen still doesn’t respond, replace the fuse with a new one.

Screen Flickering

Flickering screens are a common issue with the Chrysler Pacifica, often attributed to bugs within the Uconnect software. Here’s how to address it:

  1. Update the Uconnect software, a task that can be performed either at the dealership or from the comfort of your home.
  2. Visit the website “” to check for crucial updates. You will need your Chrysler Pacifica’s vehicle identification number for this process.
  3. If updates are available, follow the provided instructions to download the necessary files.
  4. Transfer the downloaded files to a flash drive, which you will then connect to your car’s infotainment system.
  5. Ensure the vehicle is in park mode while performing the update.

Frozen Screen

Dealing with a frozen screen can be frustrating, but it can often be resolved in just a minute by rebooting the screen. Follow these steps:

  1. Press the volume/power button and tune button simultaneously, holding them for 10 seconds until the screen turns off.
  2. Once the screen is off, it should light up and turn back on, indicating the successful completion of the reboot.
  3. Test the Chrysler Pacifica screen to ensure it has rebooted successfully.

For more persistent screen issues, a hard reset may be required, which essentially restores the Uconnect infotainment system to its factory settings. Keep in mind that this process will erase any presets. Follow these steps:

  1. Start by disconnecting your Chrysler Pacifica’s battery. Always disconnect the negative battery terminal before the positive one.
  2. Secure the positive terminal over the negative terminal using a rope, string, wire, or zip tie. Cover the terminals with clean towels to prevent contact with the battery.
  3. Next, remove the TIPM, being cautious when disconnecting the plugs/clips.
  4. After removal, wait for 2 to 3 hours or even overnight to allow the capacitors to fully discharge.
  5. After the waiting period, you can reconnect the original TIPM or replace it if necessary.

Screen That Won’t Power On

If your Chrysler Pacifica screen no longer powers on, it may be critically damaged. After attempting all suggested fixes and encountering a persistently black screen with no signs of power, it might be necessary to replace the screen with a new one.

Screens in such conditions are likely internally damaged and may not be repairable by professionals. If they can be repaired, the cost might be substantial, making it more practical to purchase a new one.

Frequently Asked Questions

How do I reset my Chrysler Pacifica screen?
To reset your Chrysler Pacifica screen, park your vehicle, ensure it is in “Run” mode, and press the volume and turner buttons simultaneously for about 10 to 20 seconds. The car’s brand name will appear on the screen, then it will go black again. After a moment, the Chrysler brand name will reappear, and you will be directed to the main page of Uconnect.

Where is the fuse box on a Chrysler Pacifica?
The fuse box on a Chrysler Pacifica is located in the engine compartment, near the battery. Simply open the hood, and you’ll find it on the upper left side.

When encountering screen issues with your Chrysler Pacifica, follow these troubleshooting steps to restore its functionality. If necessary, do not hesitate to seek professional assistance.


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